What 'skar' is Covid-19 leaving on your business?

Every person and every business has been changed by the impact of public health measures to control the spread of the Covid-19 virus. One big change in the UK has been the furloughing of staff. With several months of the scheme left more than 8 million people who are normally in work are being asked to stay at home.

In talking to clients and networks we’ve heard the benefits of this scheme and the limitations. One thing our team can see is the potential scar the furlough experience could leave on millions of people and businesses. The loss of productive purpose for several weeks or months and the impact of knowing you are ‘not needed’ will change workforces across the country. If businesses think that all their people will be able to switch from furlough to being immediately productive and highly flexible they need to think again.

Cathey Broderick, Greater Manchester Business Growth Hub noted that when lock down eases companies, “will need staff that are more productive, more flexible, than ever.” The nature of work in many businesses will have drastically altered and the patterns of commuting, behaviours and teams will be changed permanently.

So. it stands to reason that for forward thinking companies the question is not, ‘Should we invest in supporting our furloughed staff?’ but rather, ‘How are we investing to support our people?’

Know+Do’s way of enabling companies to ensure the productivity and performance is not scarred by furlough but rather that they are SKAR-red by it! The acronym SKAR stands for:

• Skills

• Knowledge

• Attitude

• Routine

We’ve pulled our expertise and resources to make a bespoke, 4-week furlough support programme for staff. This is available live online to groups of up to 8 at a time. The training supports their well-being and provides a structure where individuals can be encouraged to keep their edge and be ready to return to work when needed.

The programme is priced at cost to ensure all businesses can make the investment - at just £99+VATpp or £499+VAT for a group of up to 8 people. A video and detailed information leaflet have been produced to explain more.

Whatever your business scale or context, if you have furloughed staff we encourage you to invest in them, ensuring that they and your business are in peak shape after lock down.

If you would like ideas about staff support please contact Andrew or Bernard on info@knowanddo.com or call 0161 2804567; and please stay safe!

Managing Remotely

Over the past few months organisations across the world have had to adjust to working remotely. It does not matter about the size of company, industry or sector; everyone has been impacted. However, one particular role will feel this pressure more acutely - managers.

If you lead a team that until mid-March worked together, maybe sat together in the same room, your team dynamic and culture has radically changed. Not only do you now all know more about each other’s taste in home decor but all ‘normal’ modes of communication have been altered.

From our interactions with business during the coronavirus crisis we’ve compiled 5 pieces of advice for managers to help with the adjustment:

1.Understand the different Pressures

Pressure still exists, such as the demands to get things done faster or take on more work. After the initial shock, usual service in organisational needs have begun to resume. This time you are feeling pressure whilst working remotely which means your colleagues are feeling work pressure inside their home space. Home is now not the sanctuary from work it once was for your team. So, ask your team individually how they are managing the pressures of work and what is working well or not for them. Concern is a powerful communication tool, and even when you cannot change the forces pressuring your team they will understand more about the respect you have for them.

2. Screen fatigue is rising

Screens are tiring to look at for hours on end. In our rush to embrace remote working people are starting to get video call fatigue. So ask yourself, does every contact need to be by video? Could some online calls be planned as audio only so you can still share screens or documents but give each other privacy? Maybe even plan ‘old fashioned’ phone calls; as the participants can move on the phone (pace about, make a drink) rather than sit still staring at a screen. So, ask your team what type of contact works for them and when; this gives them control and a stake in supporting good communication.

3. Work is invading homes

There is a home all around your colleagues webcam. What you see on the screen may look calm and nice but behind the camera childcare, schooling, pet feeding, family squabbling, washing up chaos and much more may be happening. A colleague working from home with 3 children will have a very different experience than a person living in a flat alone. Both have positives and negatives, both are managing lock down restrictions, but one of those colleagues may find it much easier to get a calm and quiet place to work than another. So, make sure you understand the home-life your business is entering; practical ways about timing contact or adjusting working hours could drastically increase your colleagues performance and improve their well-being.

4. Leading online meetings is a new skill

Online meetings are not the same as being in the same room. You may have been great at engaging people when they are sat 4 feet from you but now you are reduced to the size of a small toy on their computer screen your presence has changed! Online meetings should involve communication not just information sharing, otherwise you could send an email. Remember, your team can also now mute you if they want to, a magic power many an employee has dreamed about when actually in a meeting room! Therefore, what strategies are you planning to get feedback from your colleagues throughout a meeting, or to ensure they are participating and that they are comfortable? You need to re-learn the art of leading meetings for the online world, so read about other people’s approaches, watch the online ‘how to’ videos and ask your team what they need. This is a new skill you will need to learn it quickly.

5. Explain the impact of change

Uncertainty is now a constant. When your team is allowed to come back to the workplace (which may still be many months away) the working world will not be the same. How we get to work, where we work, when we work and who we have contact with will alter radically. However, one thing as managers we do know is how resistant to change colleagues can be, yet change will be thrust upon us all as we adjust. What do you know about how someone processes change (indeed how you deal with it) and what tools can you give them to understand how to embrace and move with change? We’ve written several articles on this (as have many others) and you could share this understanding with your colleagues so they are better skilled to manage their own response to change. When we notice how people respond to change we can then anticipate as managers practical actions that mitigate the disruption and ease the process.

This is a subject that deserves more than 5 tips but the list above is a start to helping you as a manager lead your team in a new way, in new patterns and with new skills.

and if you want to share feedback on this topic or ask more questions, the Know+Do team would welcome a call (online or by phone!) to share ideas.

Being Forced To Change

Sometimes we chose to change our environment, sometime our environment decides to change us. Right now, the impact of Covid-19 means we are all being forced to change. If you lead a business you are not only dealing with your own changed world but also how it changes the worlds of your colleagues, your company and your customers.

One thing I have had to wrestle with in this situation is feeling like work is being unfairly taken away from me. I know it is insignificant compared to the pain and fatalities the virus is causing but being honest it is still hard to take.

Just a few weeks ago we celebrated 10 years of our company, that’s 3,650 days of graft, of constant plans, thinking, strategising and all topped off with a lot of worry and plenty of success. It is emotional to run a business – however big or small – and I’ve invested my reputation and character in it too. So, to lose work, and good work at that, work I and others had strived to find, secure and then start is painful.

As I have often shared with clients, I decided to take my own recommendation. I went back to one of the models we’ve used over the years about change: the Kubler Ross Change Curve. Using a model like this to review the situation gives an objectivity to my thoughts, and starts to remove the emotive reaction bubbling within me.

I can see in the change curve how in my conversations and emails and I moved from shock “Can the government really order businesses to stop overnight?”) to denial (“This is just temporary, an overreaction”). Then onto frustration and anger (“How will any company survive this?”) to resignation (“What can we salvage from this?”).

I know my character and that journey would have taken a long time on my own. Fortunately, I have a business partner (Andrew Ramwell) who excels at re-framing discussions and positive thinking. My few days of responding negatively quickly shifted to talking about opportunities, making a plan and the re-making it again (so far about 7 times in two weeks!). Now I’m into a new rhythm of work, communication and strategies; now I am ready for ideas, fresh thinking and for learning more. My mind set is back to 'growth' again and not 'fixed' on wallowing in just one place.

From my experience thus far I'd say to any business owner grappling with this complex time to:

1. Stay safe, listen to and follow the government’s advice to protect you, your loved ones and your community.

2. Check out where you are on the change curve. Are you moving through it and out the other side or are you stuck somewhere repeating patterns?

3. Who helps you? I had an Andrew Ramwell, so who is yours? Family, friends, colleagues? This unprecedented situation is not one to face alone, no one person has all the answers. Seek out quality support.

I'd be interested to know other people's responses:

• What strategies are others deploying?

• How are you finding a way through this changing environment?

• When did you move from the negative to positive response?

• Who are you helping to find a way forward?

And finally, if you want a way of structuring support you give others inside or outside your business, then to be productive at Know+Do we have shared a free template and how to video to encourage people to form practical, focused Virtual Mastermind Groups of their own.

Asking About Unpaid Invoices

Clear communication is vital. In times of crisis and change, the language we use becomes very important. We might know what we want to say, but we need to check how it's being received.

Talking to small businesses and freelancers now, many are sharing they are not sure how to communicate with clients over invoices, as cash flow becomes tight for them. They also realise that cash flow might be tight for the client as well. So how do you approach this dilemma? My advice would be clearly, honestly and quickly.

To do this, take the time to write out the issue and what you want to have happen. Think of the genuine reasons you’d like to know that the invoice will be honoured. Be aware of your burn rate i.e. how long you can continue to operate without money. Then reach out and very clearly raise the issue. Stay on message. I would be honest about your reason for asking about payment and allow the other person to answer, or to go away and come back to you.

Not asking will not help anyone. Being clear about existing invoices will help you balance the books, especially around any payment holidays you might be taking advantage of. Either way and whatever the answer, you’ll be clearer about where you stand. Your clients will also need to understand where they are. Each of you will have different circumstances and the impact of the crisis will hit different people in different ways. If its impacted you, let people know. 

Beginning the conversation doesn't guarantee payment but it does give you a better understanding of how each client is thinking and trying to to respond. Clients might be stuck trying to understand their own position with their clients and/or government support options for loans or furloughing staff. Equally non-payment to you might be impacting your ability to pay your own suppliers. Ensure that you are aware of your own responsibilities and are communicating with who you need to as well.

These are fluid and changing times and some circumstances have been relaxed around rent, mortgage, VAT etc. As a director or business owner you'll need to work hard to try to keep updated via your accountant or the main government website:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19

"Circumstances don't make the man, they reveal him"

Said the Roman philospher, Epictetus. In the throes of this global pandemic, we are seeing this come to light. There are stories of heroic efforts and selflessness by some, and utter stupidity and greed by others. In the main, I'm witnessing a lot more of the former, even by people significantly impacted.

I would encourage you to take some time to think what these circumstances will reveal about you? All of us have very different opportunities and obligations during this time, but all of us have an individual role to play. It's a time to think more deeply about what matters to us and to recognise how our previous circumstances have shaped us in relation to the way we think, act and consume. I'm pretty sure so-called reality TV shows don't seem so real anymore. Endless consumption of the latest throw away item or fast fashion has lost its allure. This is a chance to reset your paradigm and think about what really matters to you.

There are things that we can all do. As an individual you can take heed of the core message to stay at home and do all you can to limit the spread of covid-19. If you are furloughed or unable to work, what could you do to improve yourself or contribute positively both now and post-crisis? It's gratifying to see the overwhelming response with over 500,000 answering the call for volunteers in the UK. We can all do a bit.

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Have a think what skills you could offer or develop? Then make a plan to make this happen. It could be as simple as helping someone you know use technology to stay connected, or sharing how to bake a cake, or offering your skills for free to someone in need.

On my daily run, I struggled with the fact that whilst I've been able to get out (observing appropriate advice protocols) certain sections of society are currently overwhelmed with demand such as the NHS, the care sector, cleaning and PPE suppliers, food supply chains, internet providers, and many others. I'm grateful to these individuals and organisations and applaud their efforts but I feel like I wanted to help. What I realised is that this doesn't require a grand gesture but just doing something small and focussed.

As a business owner, I'm currently impacted as many are with a significant and dramatic drop in my usual work. Having taken stock and realised that my previous way of working isn't going to work at the moment I've set about to focus on what I can control and develop a new purpose and way of working so that whatever happens I emerge stronger in the long run. This enables me to help the economy post-recovery.

I've also looked at ways I can help beyond following the Government advice. I've offered free coaching support to the NHS, I've been working with clients to reshape their businesses, I'm sharing information (like this article) that just might help a few people and I'm running some free focused mastermind groups each connecting 6 business owners over the next 6 weeks.

I'm also learning new skills, reading new business books, listening to podcasts and updating clients as I learn. I’m making sure I look after myself so that I can add value and lessen my impact at this time on already stretched services. It didn’t seem like much at first but I know that if we all did a little something then collectively it will make a big difference now and post-crisis.

I'm making sure that I don't add to the confusion and uncertainty in what I post and consume on social media and checking in with many of my contacts and ensuring that they know they can reach out if needed. Sometimes just knowing that someone can reach you can be very powerful.

I hope that when you and I look back, we'll be proud of what the next few weeks or months revealed about us. Remember that circumstances will be changing rapidly. Keep updating a simple plan about what these changes might mean to you and respond accordingly. If there is one thing history has shown us is that humans are very resilient. However, those that thrived where the ones who had a why and a purpose. Set a new purpose for yourself and build a new routine to help shape it.

Stay connected to those that matter and reach out to your support networks or build new ones if needed. We’ll all need a pick me up at some point over the next few weeks. I hope this helps you; if it does feel free to share.  

Notes:

• Image by Gino Crescoli from Pixabay

• For reference, this article first appeared on Andrew Ramwell’s linked in page.